Itsm Solution Manager H/F

Publiée le 12/07/2019

70 à 80 K€

92 - Hauts-de-seine


Référence : PBT079-60429


TALYSIO, Agence de Conseil en Recrutement & Intérim, est spécialisée dans la recherche et la sélection de profils Top & Middle Management.
Nous recherchons pour le compte de notre client 1 Itsm Solution Manager H/F.

Rôles & Responsabilités

Objective / Purpose of the job The IT Service Management Solution Manager will be in charge of the following :

  • Solution Management for the main ITSM solution
  • Progressive accountability for the new solution
  • Contribution to the project management for the design, build and roll out of the new solution. The solution management duties include all or part of the following
  • Ensure the support structure and run KPIs are on track and ensure the delivery roadmap is in synch with the business needs
  • Manage the representatives of the users in the various dimensions of the organization (Lines of Businesses / Regions) and align with them priorities
  • Develop the strategies, priorities, initiatives and communication plans that maximize value, adoption and satisfaction of the solution
  • Ensure support at level 1 and 2 are properly handled and you get involved in escalation mode at level 3 (directly or through your team) when the solution needs to be modified to ensure continuity. You own overall incident and problem management for your solution
  • Manage the vendor in charge of bringing technical expertise (build / run) on the solution
  • Ensure documentation is up to date and you manage transition of any enhancement to Run Contribution to the design / build / roll out of the new solution duties include the following
  • Lead or participate to process and solution design workshops
  • Support in the monitoring of the system integrator in charge of building and deploying the new solution
  • Ensure pre-go live activities including organization change management are performed appropriately ahead of each go-live
  • Contribute to the project plan management
  • Contribute to the project budget management
  • Participate into the program governance
  • Ensure the transition to run is performed appropriately

Profil attendu



• Process / technical

• Solution and project management

• Experience in ITSM tools


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